Returns & Exchanges

At BaoHanTee, we are committed to delivering high-quality products, accurate orders, and timely shipping. Our Return and Exchange Policy ensures you’re covered for up to 30 days after purchase for the following reasons:

  • Product defects: The item is flawed.
  • Print quality issues: The print is subpar.
  • Mismatch with product description: The item received differs significantly from the image or description on the product page.

If your purchase meets the above criteria, please contact us at: [email protected] to start the complaint process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Photos of the whole product front and back
  • Photo of the Shipping label

Product Condition & Return Window

  • Condition: Products must be in new condition only.
  • Return Window: Returns are accepted within 30 days of purchase.

Return Method & Fees

  • Method: Returns must be made by mail.
  • Return Label: A prepaid return label is included in the package at no additional cost.
  • Restocking Fees: There are no restocking fees for returned items.
  • Refund Processing Time: Refunds will be processed within 30 days of receiving the returned item.

Replacement and Exchanges

While we typically do not process refunds for reasons such as incorrect size, design, or color selection, we do support replacements. For replacements, customers only need to cover the shipping fee

We are happy to provide a refund or free replacement in cases where:

  • The product size or design differs from what you ordered.
  • The size chart on our website was inaccurate.

If you’re unsatisfied with your purchase for any other reason, please reach out to us. Your satisfaction is our top priority, and we’ll do our best to find a solution.

Note: Please allow for a 20% variation in color between advertised images and the actual product. This is due to lighting during photography or differences in monitor displays.

In most cases, we re-ship items at no additional cost if any issues arise. Rest assured, we’re here to assist you at all times.

Shipping Fees

  • Within the US: $4.95 per order.
  • International: $8.95 per order.

Return Address

For product returns, please send your items to the following address:

510 West 24th Street, South Sioux City, NE 68776, United States

Cancellations and Modifications

You may cancel or modify your order within 24 hours of placing it.

Why 24 hours?
Once your order has been shipped, modifications or cancellations are no longer possible. If your order has already shipped, you can send it back to us for processing after delivery.

Exceptions: Requests to modify or cancel orders using promo codes are excluded from the cancellation policy. For more details, refer to the section on Coupon, Promo, and Discount Codes below.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; processing may take some time.
  3. Contact your bank to confirm the transaction status.

If you’ve followed these steps and still haven’t received your refund, please contact us at [email protected] for further assistance.

Coupon, Promo, and Discount Codes

  • Discount codes are not applicable to prior, existing, or pending orders.
  • Discounts cannot be redeemed for cash.
  • Discount codes cannot be combined with other promotions.

Policy Summary

  • Orders can be canceled or modified within 24 hours of purchase.
  • Promo codes are not applicable to prior, existing, or pending orders.
  • Orders cannot be modified or canceled once shipped.
  • Our Return and Exchange Policy protects you for up to 30 days after purchase (applies to product quality issues or reasonable delays).
  • Errors in shipping details or missed deliveries due to customer oversight are excluded from refunds, but we’ll work with you to find a solution.

If you have any questions, please contact us at [email protected]. Your happiness is our priority!