Returns & Exchanges

At BaoHanTee, your satisfaction is our top priority. We take pride in delivering high-quality Hawaiian Shirts with accurate printing and timely shipping. Our return and refund policy is designed specifically for our print-on-demand (POD) products and ensures fair, transparent support in the rare case that something goes wrong.

🛠️ When Are Returns or Refunds Accepted?

We offer a 30-day return or replacement guarantee for the following reasons:

  • Manufacturing defects: Fabric tears, misaligned stitching, or production issues.
  • Printing quality issues: Blurry, faded, or misprinted designs.
  • Product mismatch: Item received is significantly different from the images or description on the product page.
  • Wrong size or design shipped (if it doesn’t match your order confirmation).

📧 How to Request a Return or Refund

Please email us at [email protected] within 30 days of receiving your order. Include the following:

  • Order number
  • Photo or video of the defective item
  • Full front and back images of the product
  • Photo of the shipping label

📦 Product Condition & Return Eligibility

  • Items must be unworn, unwashed, and in original condition.
  • Returns are only accepted within 30 days of the delivery date.
  • Returns must be sent via postal mail using the provided prepaid return label.
  • No restocking fees apply.

💸 Refunds & Processing Time

  • Refunds are processed within 30 days of receiving your returned item.
  • Refunds will be issued to your original payment method.

🔁 Replacements Instead of Refunds

We encourage replacements over refunds for issues like incorrect size or design, provided the issue is due to our error. You are eligible for a free replacement if:

  • The item delivered doesn’t match your order.
  • Our size chart was inaccurate.
  • There’s a significant print defect or production flaw.

If the issue doesn’t fall into the above categories but you’re still unsatisfied, contact us—we’ll always try to work out a solution for you.

🎨 Important Note About Color Variation

Please note: Colors may vary up to 20% from the images shown due to screen displays and lighting during photography. This is not considered a defect.

🚚 Shipping Fees

  • Free shipping is offered for all standard orders.
  • Return shipping is free when your request meets the return criteria above.

📍 Return Address

All returns should be sent to:

510 West 24th Street, South Sioux City, NE 68776, United States

🛑 Order Cancellations & Modifications

  • You may cancel or change your order within 24 hours of purchase.
  • After 24 hours, orders are processed and cannot be modified or canceled.
  • Orders using promo codes are not eligible for cancellation once placed.

⏳ Late or Missing Refunds

If your refund hasn’t appeared:

  1. Check your bank account again.
  2. Contact your credit card provider – it may take time to post.
  3. Contact your bank.

Still no refund? Email us at [email protected] for support.

🏷️ Promo Code & Discount Policy

  • Discounts do not apply to previous or pending orders.
  • Discount codes cannot be redeemed for cash or used with other promotions.

📘 Policy Summary

  • Orders can be canceled or changed within 24 hours.
  • Returns accepted within 30 days for eligible issues.
  • Return shipping is free when your claim meets our criteria.
  • No restocking fees apply.
  • We offer free replacements for qualified issues.
  • Promo codes are subject to strict conditions.
  • We’re here to help—always reach out if you have questions.

Have a question? Email us anytime at [email protected].
We’re here to make things right. 💛