Refund & Returns Policy

Effective Date: 5 June 2025
Last Updated: 27 June 2025

This policy applies exclusively to print-on-demand Hawaiian shirt orders shipped within the United States.


📌 Quick Summary

AspectPolicy Detail
Eligible CountriesUnited States only
Returns Accepted✅ Defective & non-defective items
Exchanges Accepted✅ One-time free exchange (size/color)
Return ConditionNew or slightly used (unworn, unwashed)
Return Window30 calendar days from delivery
Return MethodBy mail
Return LabelProvided by BaoHanTee (free download & print)
Return Shipping Fee$0 (BaoHanTee pays)
Refund Processing TimeWithin 2 days
Refund MethodOriginal payment method

1. What Items Can Be Returned or Exchanged?

We accept returns or exchanges for:

  • Defective products (e.g. print errors, stitching flaws)
  • Fulfillment errors (wrong size, color, or design shipped)
  • Non-defective items you no longer want, provided they are in new or slightly used condition

✅ Acceptable Item Condition:

  • Unworn and unwashed
  • Slightly tried on for fit is OK
  • No odors, stains, damage, pet hair, or alterations
  • All original packaging and tags intact

❌ Not Returnable:

  • Washed or heavily worn items
  • Final Sale or personalized products
  • Items returned without tags or packaging
  • Products received over 30 days ago

2. Return Instructions

To start a return or exchange:

  1. Email support@baohantee.com with:
    • Order number
    • Photos of the item and shipping label
    • Description of the issue
  2. We will respond with:
    • A Return Merchandise Authorization (RMA)
    • A pre-paid USPS return label (PDF)
  3. Pack your item securely (original packaging preferred)
  4. Attach the label and drop the package at any USPS location
  5. Keep your drop-off receipt for reference

3. Refund Policy

Refunds Are Issued To:

  • Original payment method only (e.g. PayPal, Visa, Mastercard)

Refunded Amounts:

ComponentRefundable?
Product price✅ 100%
Original shipping fee ($4.95)✅ Only if item is defective or order was incorrect
Sales tax✅ 100%

Processing Time:

  • Refunds are processed within 30 calendar days of receiving your return.
  • Funds may take an additional 2 business days to appear on your statement depending on your payment provider.

4. Exchange Policy

We offer a one-time free exchange within the 30-day window for:

  • Size changes
  • Color swaps

Replacement ships once USPS marks the return parcel as “In Transit to BaoHanTee.”
If your desired replacement is out of stock, a refund will be issued instead.


5. Shipping Fees Summary

Fee TypeAmountRefundable?
Return shipping$0BaoHanTee covers it
Outbound shipping ($4.95)Refunded only for defects or fulfillment errors

6. Return Address

BaoHanTee – Returns Department
510 W 24th Street
South Sioux City, NE 68776
United States


7. Order Cancellations & Modifications

You may cancel or edit your order by contacting support within:

  • 4 hours for weekday orders
  • 12 hours for weekend orders

After this time, production begins, and changes are no longer possible. No cancellation fees apply.


8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your payment account or PayPal again
  2. Contact your card provider or payment gateway
  3. Still nothing after 2 days? Email us with your order number, and we’ll investigate immediately

9. Need Help?

  • 📧 Email: support@baohantee.com
  • ☎ Phone: +1 (402) 753-0726 (Mon–Sat, 9:00 AM – 5:00 PM EST)
  • 📦 Address: 510 W 24th St, South Sioux City, NE 68776, USA

We stand by every stitch.
If your Hawaiian shirt isn’t perfect, we’ll make it right—fast and free.

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