Refund & Returns Policy
Effective Date: June 14, 2025
Applies to: All luxury timepiece orders at BaoHanTee.com
Policy Overview
| Aspect | Details |
|---|---|
| Inspection Period | 14 calendar days from delivery |
| Return Method | Insured shipping with signature confirmation |
| Return Shipping | Customer responsibility (unless defective or misrepresented) |
| Refund Processing | Within 10 business days from return delivery (includes inspection & bank transfer) |
| Condition Requirements | Unworn, unaltered, original packaging |
| Restocking Fee | None for authentic items as described |
What Can Be Returned
✅ Full Refund Eligible (FREE Return Shipping)
Authentication Issues:
- Watch determined to be non-authentic by third-party expert
- Missing or altered serial numbers not disclosed
- Movement substitution or non-original parts not disclosed
Misrepresentation:
- Significant condition discrepancies from listing description
- Missing original box/papers when advertised as included
- Incorrect model, year, or specifications shipped
Defects:
- Mechanical malfunction within 14 days of receipt
- Undisclosed damage to case, crystal, or bracelet
- Crown, bezel, or complications not functioning as described
✅ Refund Eligible (Customer Pays Return Shipping)
Buyer’s Remorse:
- Changed mind about purchase
- Size/fit concerns (bracelet too large/small)
- Color appearance different than expected on screen
- Preference for different model/style
First-Time Luxury Buyer Protection:
- Free size adjustment consultation within 7 days
- One-time exchange for different model (price difference applies)
What Cannot Be Returned
❌ Non-Returnable Items:
- Watches worn beyond initial 15-minute inspection
- Items with scratches, dings, or damage caused by customer
- Watches with altered or removed case backs
- Returns initiated after 14-day period
- Custom engraving or personalization (unless defective)
- Items purchased at auction or special sale events
Return Process
Step 1 – Contact Us Within 14 Days
📧 Email: baohanteecom@gmail.com
📞 Phone: +1 (707) 753-0726
🕐 Hours: Monday–Saturday, 9AM–5PM EST
Step 2 – Provide Documentation
- Order number and purchase date
- Clear, high-resolution photos of the watch
- Detailed reason for return
- Serial number verification
- Proof of delivery receipt
Step 3 – Receive Return Authorization
- Return Merchandise Authorization (RMA) number
- Detailed packaging instructions
- Insured shipping requirements
- Return address confirmation
Step 4 – Ship the Watch Back
- Use original packaging when possible
- Include RMA number inside package
- Ship within 5 business days of authorization
- Require signature confirmation and full insurance
- Recommended carriers: FedEx, UPS, or USPS Priority Express
Refund Timeline & Process
| Aspect | Details |
|---|---|
| Inspection Period | 14 calendar days from delivery |
| Return Method | Insured shipping with signature confirmation |
| Return Shipping | Customer responsibility (unless defective or misrepresented) |
| Refund Processing Time | Up to 10 business days from return receipt (includes inspection, approval, and transfer) |
| Condition Requirements | Unworn, unaltered, original packaging |
| Restocking Fee | None for authentic items as described |
Refund Calculations
- Full Refund: Item as described, authentic, undamaged
- Partial Refund: Customer preference returns (original shipping deducted)
- No Refund: Damaged, altered, or outside return window
Exchange Policy
Same Model Exchange: Free within 7 days (size, bracelet length)
Different Model Exchange: Price difference applies, subject to availability
Upgrade Exchange: Welcome with price difference payment
International Returns
- Same 14-day return policy applies worldwide
- Customer responsible for return shipping and customs
- Refunds issued in original payment currency
- Processing may take 10-14 business days due to customs clearance
- Local consumer protection laws may provide additional rights
Authentication Guarantee
Third-Party Authentication: If any qualified watch expert determines your BaoHanTee purchase is not authentic within 30 days, we will:
- Provide full refund plus return shipping costs
- Cover third-party authentication fees up to $200
- Investigate our sourcing to prevent future issues
Warranty Coverage
Mechanical Warranty: 1 year from purchase date
- Covers movement defects and timekeeping accuracy
- Does not cover damage from drops, water, or normal wear
- Authorized service center repairs only
Authenticity Warranty: Lifetime guarantee
- Free re-authentication anytime during ownership
- Documentation support for insurance or resale
Special Circumstances
Order Cancellation
- Within 2 Hours: Full refund, no questions asked
- After 2 Hours: Order may be in shipping preparation
- After Shipment: Follow standard return policy
Damaged in Transit
- Must be reported within 48 hours of delivery
- Photos of packaging and watch required
- Full refund or replacement at customer’s choice
- Insurance claim handled by BaoHanTee
Contact for Returns
Primary Contact: baohanteecom@gmail.com
Phone Support: +1 (707) 753-0726
Business Hours: Monday–Saturday, 9:00 AM–5:00 PM EST
Return Address: 510 West 24th Street, South Sioux City, NE 68776, USA
Frequently Asked Questions
Q: Can I return a Rolex that doesn’t fit my wrist?
A: Yes, within 14 days. We offer free bracelet sizing consultation and one-time adjustment.
Q: What if the watch stops working after purchase?
A: Contact us immediately. Covered under 1-year mechanical warranty with authorized service.
Q: Can I exchange for a different brand/model?
A: Yes, subject to availability and price difference. Exchange fee may apply.
Q: How do I know my return was received?
A: You’ll receive email confirmation within 24 hours of our receipt.
Legal Compliance
- This policy complies with FTC regulations and state consumer protection laws
- Does not waive your rights under applicable consumer protection legislation
- Policy updates will be posted with advance notice
- Available in multiple languages upon request
Last Updated: June 14, 2025
BaoHanTee LLC – Authentic Luxury Timepieces