Refund & Returns Policy
Effective Date: 5 June 2025
Last Updated: 27 June 2025
This policy applies exclusively to print-on-demand Hawaiian shirt orders shipped within the United States.
📌 Quick Summary
| Aspect | Policy Detail |
|---|---|
| Eligible Countries | United States only |
| Returns Accepted | ✅ Defective & non-defective items |
| Exchanges Accepted | ✅ One-time free exchange (size/color) |
| Return Condition | New or slightly used (unworn, unwashed) |
| Return Window | 30 calendar days from delivery |
| Return Method | By mail |
| Return Label | Provided by BaoHanTee (free download & print) |
| Return Shipping Fee | $0 (BaoHanTee pays) |
| Refund Processing Time | Within 2 days |
| Refund Method | Original payment method |
1. What Items Can Be Returned or Exchanged?
We accept returns or exchanges for:
- Defective products (e.g. print errors, stitching flaws)
- Fulfillment errors (wrong size, color, or design shipped)
- Non-defective items you no longer want, provided they are in new or slightly used condition
✅ Acceptable Item Condition:
- Unworn and unwashed
- Slightly tried on for fit is OK
- No odors, stains, damage, pet hair, or alterations
- All original packaging and tags intact
❌ Not Returnable:
- Washed or heavily worn items
- Final Sale or personalized products
- Items returned without tags or packaging
- Products received over 30 days ago
2. Return Instructions
To start a return or exchange:
- Email support@baohantee.com with:
- Order number
- Photos of the item and shipping label
- Description of the issue
- We will respond with:
- A Return Merchandise Authorization (RMA)
- A pre-paid USPS return label (PDF)
- Pack your item securely (original packaging preferred)
- Attach the label and drop the package at any USPS location
- Keep your drop-off receipt for reference
3. Refund Policy
Refunds Are Issued To:
- Original payment method only (e.g. PayPal, Visa, Mastercard)
Refunded Amounts:
| Component | Refundable? |
|---|---|
| Product price | ✅ 100% |
| Original shipping fee ($4.95) | ✅ Only if item is defective or order was incorrect |
| Sales tax | ✅ 100% |
Processing Time:
- Refunds are processed within 30 calendar days of receiving your return.
- Funds may take an additional 2 business days to appear on your statement depending on your payment provider.
4. Exchange Policy
We offer a one-time free exchange within the 30-day window for:
- Size changes
- Color swaps
Replacement ships once USPS marks the return parcel as “In Transit to BaoHanTee.”
If your desired replacement is out of stock, a refund will be issued instead.
5. Shipping Fees Summary
| Fee Type | Amount | Refundable? |
|---|---|---|
| Return shipping | $0 | BaoHanTee covers it |
| Outbound shipping ($4.95) | Refunded only for defects or fulfillment errors |
6. Return Address
BaoHanTee – Returns Department
510 W 24th Street
South Sioux City, NE 68776
United States
7. Order Cancellations & Modifications
You may cancel or edit your order by contacting support within:
- 4 hours for weekday orders
- 12 hours for weekend orders
After this time, production begins, and changes are no longer possible. No cancellation fees apply.
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your payment account or PayPal again
- Contact your card provider or payment gateway
- Still nothing after 2 days? Email us with your order number, and we’ll investigate immediately
9. Need Help?
- 📧 Email: support@baohantee.com
- ☎ Phone: +1 (402) 753-0726 (Mon–Sat, 9:00 AM – 5:00 PM EST)
- 📦 Address: 510 W 24th St, South Sioux City, NE 68776, USA
We stand by every stitch.
If your Hawaiian shirt isn’t perfect, we’ll make it right—fast and free.