Refund & Returns Policy
(Applies to every luxury watch or accessory purchased on BaoHanTee.com and shipped to a U.S. address)
Effective Date: 16 June 2025 | Last Updated: 16 June 2025
1 · Quick Facts
| Item | Policy |
|---|---|
| Return window | 14 calendar days from the day the carrier marks the parcel “Delivered” |
| Eligible condition | New / unworn only – all factory stickers, bezel protector and bracelet tags intact; no sizing scratches |
| Returns accepted for | Both defective and non-defective (preference-change) items |
| Exchanges | One free like-for-like (or price-adjusted) exchange per order |
| Return method | By mail – insured, signature-required |
| Return label | Included inside the outbound package – FREE |
| Restocking fee | None |
| Refund processing time | Refund issued 10 calendar days after your return arrives at our facility |
2 · What Qualifies for a Return
✔ Acceptable
- Unworn watch, stickers intact, tamper seal unbroken
- All box, papers, extra links, booklets and accessories present
- RMA requested within 14 days of delivery
✖ Not Acceptable
- Protective stickers removed, bracelet sized or polished
- Visible wear, scratches, dents, water ingress
- Returns requested after the 14-day window
- Final-Sale or auction items (clearly labelled on the product page)
3 · Easy 5-Step Return / Exchange Process
| Step | What to do | Timing |
|---|---|---|
| 1. Request an RMA | Email returns@baohantee.com or log in to My Account → Orders and click Request Return. Provide order #, reference # and state “Refund” or “Exchange”. | Within 14 days of delivery |
| 2. Use the pre-paid label | A FedEx Priority Overnight® return label is already inside your watch box. Place it over the original label. | Ship within 5 business days of RMA approval |
| 3. Pack securely | Re-use the double-wall outer carton, foam inserts and tamper-evident tape supplied. Insert the RMA slip. | — |
| 4. Ship & track | Drop at any staffed FedEx location; adult signature is required. Retain the drop-off receipt. | — |
| 5. Inspection & refund / exchange | Our watchmaker opens the parcel on video, verifies condition and tamper seal. We e-mail confirmation and… • Refund: processed the same day, lands on your card/PayPal within 3–10 banking days. • Exchange: replacement watch ships within 1 business day. | Completed ≤ 10 calendar days after parcel arrival |
If the watch fails condition checks we will send photos and propose either a partial-refund offer or return-to-sender (our shipping cost).
4 · Damage, Misrepresentation or Authenticity Issues
If we ship the wrong model, a watch arrives damaged, or any qualified expert (CW21 or better) declares it non-authentic within 14 days:
- Email evidence (clear photos or the expert’s letter).
- We arrange immediate FedEx pick-up at our cost.
- Choose a full refund or a free replacement (when available).
- We cover third-party authentication fees up to US $200.
5 · Lifetime Authenticity & 12-Month Mechanical Warranty
- Lifetime Authenticity Warranty – If your BaoHanTee watch is ever proven non-genuine, we will repurchase it at the price you paid and reimburse authentication costs (≤ US $200).
- 12-Month Mechanical Warranty – Covers internal movement defects. Excludes damage caused by water, impact, magnetism, or unauthorised service.
6 · Holiday Extension
Orders placed 15 November – 31 December qualify for a 45-day inspection window.
7 · Need Help Fast?
| Topic | Phone | |
|---|---|---|
| Returns & RMAs | returns@baohantee.com | +1 (707) 753-0726 |
| General support | support@baohantee.com | +1 (707) 753-0726 |
Support hours: Mon – Sat, 09:00 AM – 05:00 PM EST
Return address (RMA required):
BaoHanTee LLC – Returns
510 W 24th St, South Sioux City, NE 68776, USA
BaoHanTee guarantees a collector-friendly, fee-free return process—because absolute peace of mind should come with every luxury timepiece.