Shipping Information
(Applies to every luxury watch purchased on BaoHanTee.com and shipped to a U.S. address)
Effective Date: 16 June 2025 | Last Updated: 16 June 2025
1. Service Snapshot
| Item | Detail |
|---|---|
| Shipping zone | All 50 U.S. states, Washington DC, and APO/FPO addresses |
| Carrier mix | FedEx Priority Overnight®, UPS 2nd Day Air®, or USPS Priority Express – chosen automatically for fastest route |
| Cost to you | FREE – no minimum order value |
| Insurance | Full purchase price; signature-required delivery |
| Handling time | 1 – 3 business days (Mon – Fri) for final inspection & appraisal booklet |
| Transit time | 2 – 5 business days (Mon – Sat carrier schedule) |
| Total delivery window | 3 – 8 business days from order placement |
2. Daily Cut-Off & Processing
- Orders placed before 2:00 PM Central Time (CT), Monday through Friday, enter the authentication queue the same day.
- Orders after that time, on Saturdays, or on federal holidays begin processing the next business day.
- Each watch is photographed, matched to listing specs, appraised for insurance, and packaged in tamper-evident materials.
3. Tracking & Notifications
- Label created → you receive an email with a carrier tracking link.
- In transit → scan events update automatically; you can also log in to My Account › Orders at any time.
- Out for delivery → final email with expected arrival window; adult signature is required.
4. Address Changes & Delivery Holds
| Situation | What to do |
|---|---|
| Need to correct a typo | Email shipping@baohantee.com within 1 hour of order—no fee. |
| Hold at carrier location | Reply to the tracking email once you receive the number; we will place a “Hold for pickup” request. |
| Redirect to a new address | Only possible before the package leaves our facility. After dispatch, please arrange a FedEx/UPS Delivery Manager redirect (fees may apply). |
5. Lost, Delayed, or Damaged Shipments
- Marked “Delivered” but missing? – Notify us within 7 days; we open a carrier trace. If unresolved within 10 days, we ship a replacement or issue a full refund.
- In-transit damage – Photograph the packaging and watch within 48 hours of receipt; email support for an immediate replacement label and refund/replacement.
- Every parcel is insured for its full value; claims are handled by BaoHanTee—not you.
6. Holiday & Weather Advisories
During peak periods (Black Friday → New Year) or extreme weather, carriers may add 1–2 days. We post real-time banners on site and in checkout if this occurs.
7. Shipping Restrictions
- No international shipping – We currently sell and ship only within the United States and U.S. military addresses.
- PO Boxes – Acceptable for USPS Priority Express only; high-value FedEx/UPS parcels require a physical street address.
- Freight forwarders – Orders to known forwarding warehouses are cancelled and refunded to protect authenticity and warranty coverage.
8. Questions?
| Department | Phone | |
|---|---|---|
| Shipping & logistics | shipping@baohantee.com | +1 (707) 753-0726 |
Support hours: Mon – Sat 09:00 AM – 05:00 PM EST
Warehouse address: BaoHanTee LLC, 510 W 24th St, South Sioux City, NE 68776
BaoHanTee Promise
Every order ships free, fully insured, and arrives in days—not weeks—so you can focus on enjoying your new timepiece with absolute peace of mind.