Shipping Policy

Effective Date: August 21, 2025
Applies To: All orders shipped within the United States from baohantee.com

1. Shipping Coverage

BaoHanTee ships exclusively within the United States (all 50 states and Washington, D.C.).
We do not ship to international destinations, U.S. territories, PO Boxes, or APO/FPO addresses at this time.
Any orders placed with a non-U.S. address will be automatically cancelled and fully refunded.

2. Free Shipping

We are proud to offer FREE STANDARD SHIPPING on all orders — no minimum purchase required.

  • Free shipping applies automatically to every order shipped within the U.S., no promo code needed.
  • No hidden fees. The price you see at checkout is the final amount you pay.

3. Order Cut-Off Time

  • Orders placed and paid by 2:00 PM Pacific Standard Time (Los Angeles, GMT-08:00), Monday to Friday, will begin processing the same business day.
  • Orders received after 2:00 PM, on weekends, or on holidays will begin processing the next business day.

4. Handling Time (Processing & Personalization)

All BaoHanTee items are made-to-order and personalized.

  • Handling/production time: 3–5 business days
  • Fulfillment days: Monday to Friday (excluding U.S. public holidays)
  • You will receive an email confirmation as soon as your order enters production.

5. Shipping & Transit Time

  • Carrier Partners: USPS, UPS, DHL, or Yun Express (chosen based on fastest and most reliable service).
  • Shipping Days: Monday to Friday.
  • Transit Time: 5–10 business days depending on destination.
  • Order Tracking: Every shipment includes tracking. You will receive a tracking link by email when your order ships.

6. Total Delivery Time

  • Estimated Delivery Window: 8–15 business days from the date your order is placed.
  • Total delivery time = Handling Time + Transit Time.

Example:
Order placed Monday 1:00 PM → processed same day → ships between Thursday and following Monday → delivered between the next week Tuesday and Friday.

7. Address Accuracy

  • Please provide a complete and accurate shipping address.
  • Orders shipped to incomplete or incorrect addresses (as entered by the customer) are not eligible for free replacement.
  • If you notice an error after placing your order, contact us within 12 hours to update your address.

8. Delays, Lost or Damaged Packages

  • Delays: While most orders arrive on time, rare delays (weather, carrier issues, peak holidays) may occur. We will notify you if your shipment is affected.
  • Lost/Damaged: If your order is lost or arrives damaged, contact us within 7 days of delivery. We will investigate and arrange a replacement at no extra cost.

9. Contact Information

For all shipping questions or support, contact us at:

  • Address: No. 62 Alley 14 Me Tri Ha Street, Me Tri Ward, Nam Tu Liem District, Hanoi City 100000, Viet Nam.
  • Email: contact@baohantee.com
  • Phone Number: +84356228716
  • Support Time: Mon – Sat: 9AM–5PM EST, typically respond within 6–8 business hours

BaoHanTee – Always free shipping, always custom. Your made-to-order apparel, delivered across the United States at no extra cost.

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