Shipping Policy

Effective Date: August 21, 2025
Applies To: All orders shipped within the United States from baohantee.com

  • Production Time: 3–5 business days
  • Shipping Time: 5–10 business days (U.S. only)
  • Total Delivery Time: 8-15 business days
  • Order cut-off 2:00 PM PT

1. Shipping Coverage

BaoHanTee ships exclusively within the United States (all 50 states and Washington, D.C.).
We do not ship to international destinations, U.S. territories, PO Boxes, or APO/FPO addresses at this time.
Any orders placed with a non-U.S. address will be automatically cancelled and fully refunded.

2. Free Shipping

We are proud to offer FREE STANDARD SHIPPING on all orders — no minimum purchase required.

  • Free shipping applies automatically to every order shipped within the U.S., no promo code needed.
  • No hidden fees. The price you see at checkout is the final amount you pay.

3. Order Cut-Off Time

  • Orders placed and paid by 2:00 PM PT Monday to Friday, will begin processing the same business day.
  • Orders received after 2:00 PM, on weekends, or on holidays will begin processing the next business day.

4. Handling Time (Processing & Personalization)

All BaoHanTee items are made-to-order and personalized.

  • Production time: 3–5 business days
  • Fulfillment days: Monday to Friday (excluding U.S. public holidays)
  • You will receive an email confirmation as soon as your order enters production.

5. Shipping & Transit Time

  • Carrier Partners: USPS, UPS, DHL.
  • Shipping Days: Monday to Friday.
  • Shipping time: 5–10 business days (U.S. only)
  • Order Tracking: Every shipment includes tracking. You will receive a tracking link by email when your order ships.

6. Total Delivery Time

  • Total delivery time: 8–15 business days. from the date your order is placed.
  • Total delivery time = Handling Time + Transit Time.

Example:
Order placed Monday 1:00 PM → processed same day → ships between Thursday and following Monday → delivered between the next week Tuesday and Friday.

7. Address Accuracy

  • Please provide a complete and accurate shipping address.
  • Orders shipped to incomplete or incorrect addresses (as entered by the customer) are not eligible for free replacement.
  • If you notice an error after placing your order, contact us within 12 hours to update your address.

8. Delays, Lost or Damaged Packages

  • Delays: While most orders arrive on time, rare delays (weather, carrier issues, peak holidays) may occur. We will notify you if your shipment is affected.
  • Lost/Damaged: If your order is lost or arrives damaged, contact us within 7 days of delivery. We will investigate and arrange a replacement at no extra cost.

9. Contact Information

For all shipping questions or support, contact us at:

  • Address: No. 62 Alley 14 Me Tri Ha Street, Me Tri Ward, Nam Tu Liem District, Hanoi City 100000, Viet Nam.
  • Email: contact@baohantee.com
  • Phone Number: +84356228716
  • Support Time: Mon – Sat: 9AM–5PM PT, typically respond within 6–8 business hours

BaoHanTee – Always free shipping, always custom. Your made-to-order apparel, delivered across the United States at no extra cost.

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